FREQUENTLY ASKED QUESTIONS
We’ve grouped the most common questions below. If you don’t find your answer here, our team is always happy to help.
Orders & Shipping
When will my order arrive?
Our average delivery time is 7–12 business days. Depending on your location, it may vary slightly.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Tracking may take 2–3 business days to update.
Where do you ship from?
We work with trusted suppliers and logistics partners to deliver orders worldwide directly from their warehouses.
Do you offer free shipping?
Yes – we offer free worldwide shipping on all orders.
Returns & Exchanges
What if I receive a damaged item?
Please contact us within 7 days with a photo/video of the issue. We’ll arrange a replacement or refund right away.
Can I return my order if I change my mind?
Yes – we accept returns within 14 days of delivery if the item is unused and in original packaging.
How do I request a return?
Just send us an email via the contact page. Our support team will provide instructions.
Product & Support
Can I use Magic Lights outdoors?
Yes! They’re weather-resistant and perfect for balconies, patios, weddings, and outdoor parties.
Do they work in Europe or outside the USA?
Absolutely. Powered by USB and 110V compatible. For use outside the USA, just add a standard adapter.
Are they safe to leave on overnight?
Yes. The LEDs stay cool, are energy-efficient, and safe to leave on for extended use.
How easy are they to set up?
Super easy! Hang them up, plug into any USB source, and use the included remote to control the modes.
What colors and modes are available?
Warm White, Cool White, or Multicolor with 8 lighting modes - from steady glow to twinkle effects.
Can one set cover a large area?
Each curtain measures 3x3m (9.8x9.8 ft). For bigger spaces, connect multiple sets side by side.
Will they raise my electricity bill?
Not at all! LEDs use very little power while giving a bright, magical glow.